Certificate III in Business (Retail)
Overview
Ready to thrive in the fast-paced world of business retail? Our course opens the door to exciting opportunities across the retail business sector. Build essential skills like inclusive communication, critical thinking, and self-awareness while learning to manage work priorities and maintain workplace safety. You’ll also develop expertise in sustainability, supporting personal wellbeing, and using the latest business technology. Master the art of delivering excellent service and advising on products to meet customer needs. Whether you’re just starting out or looking to advance your career, this course equips you with the practical, in-demand skills to succeed in the competitive retail business industry.
Training Overview
Course Delivery
This course is delivered in a retail workplace. Our Trainers will support your development of skills and knowledge while you’re undertaking work in a retail workplace. Undertake monthly training workshops via Zoom, complete your 100% paperless course work and build your skills in this vibrant industry. This program is typically delivered through a traineeship pathway, combining paid work and structured training; supporting your success.
Training
Training for this course is completed by:
- Completing our monthly module training workshops via Zoom with your Trainer
- Reviewing and engaging in our Learner Guide that contains detailed readings and videos.
- Completing the practical learning log. This log supports you to practice the required skills in your workplace before undertaking assessment.
- Where this course is completed through a traineeship pathway, minimum working hours will support your skill development.
Assessment
Assessment for this course is completed by:
- The completion of written short answer questions and checklists
- Your workplace supervisor completing a supervisor report confirming you have practiced the skills in the workplace
- Completing a workplace observation via Zoom with your Trainer. During this session, your Trainer will ask you to complete a range of workplace tasks and they’ll be assessing your performance at work.
Online Portal
All course resources are provided in our Axcelerate portal. Our course is 100% paperless providing you with 24/7 access to course content. Students undertaking this course will be able to use a computer and various internet programs without assistance.
Entry Requirements
Entry into this qualification is available for individuals:
- Who are an Australian Citizen, Permanent Resident, New Zealand citizen or eligible visa holder
- Able to read and write in English
- Able to use a computer and internet without assistance
- Who have regular access to a computer/tablet and strong internet connection
- Maintain work in a retail workplace that has the required facilities and equipment
Modules
Modules are the subjects undertaken through the course. A module may contain one or multiple units of competency. The below table outlines the modules included in this course, the units they contain and a summary of the module.
Communicate Inclusively
BSBXCM301 Engage in workplace communication
BSBTWK301 Use inclusive work practices
Work Priorities
BSBPEF301 Organise personal Work Priorities
Maintain Workplace Safety
BSBWHS311 Assist with maintaining workplace safety
Critical Thinking
BSBCRT311 Apply critical thinking skills in a team environment
Sustainability
BSBSUS211 Participate in sustainable work practices
Support Personal Wellbeing
BSBPEF201 Support personal wellbeing in the workplace
Use Business Technology
BSBTEC201 Use business software applications
BSBDAT201 Collect and record data
Deliver Excellent Service
BSBOPS305 Process customer complaints
BSBOPS304 Deliver and monitor a service to customers
Advise on products
SIRXPDK001 Advise on products and services
SIRXSLS001 Sell to the retail customer
Nationally Recognised
This course is nationally recognised under the Australian Qualifications Framework.
Key Details
12 months
Download the Course Information Pack
Find everything you need to know about our Certificate III in Business (Retail).
Frequently Asked Questions
STILL HAVE QUESTIONS?
Are these courses Nationally Recognised?
Yes, our courses are Nationally Recognised.
Do I need to be employed to undertake these courses with AVA?
Some of our courses have been developed to be undertaken while gaining practical work experience. View individual course information on each course page or connect with our team for more information?
Does the Government subsidise my training in these courses?
In some States and Territories, Governments subsidise training for individuals who meet eligibility criteria. Connect with our team to find out more.
Are there any entry requirements to study with AVA?
Course pages will provide you with detailed information on any entry requirements including any equipment you may need to undertake our programs.
Can these courses be undertaken online?
Our organisation is 100% paperless. Our Go Green initiative supports students to undertake their course from any location within Australia with 24/7 access to course resources.
I’m a Student Visa holder, can I undertake study with AVA?
Student Visa holders undertake training with CRICOS providers. Our team can review your specific visa to determine if you are eligible to undertake training with a domestic provider. Our College cannot accept enrolments from Student Visa holders
