Certificate III in Retail (Food)
Overview
Ready to shine in one of the world’s most dynamic industries? A retail course opens doors to exciting opportunities in sales, customer service, service, and beyond. Learn the skills top brands are looking for, from mastering customer interactions to driving business success. Whether you’re starting fresh or aiming for a promotion, this course equips you with practical, in-demand skills to stand out in a competitive market.
Training Overview
Course Delivery
This course is delivered in a retail workplace. Our Trainers will support your development of skills and knowledge while you’re undertaking work in a retail workplace. Undertake monthly training workshops via Zoom, complete your 100% paperless course work and build your skills in this vibrant industry. This program is typically delivered through a traineeship pathway, combining paid work and structured training; supporting your success.
Training
Training for this course is completed by:
- Completing our monthly module training workshops via Zoom with your Trainer
- Reviewing and engaging in our Learner Guide that contains detailed readings and videos.
- Completing the practical learning log. This log supports you to practice the required skills in your workplace before undertaking assessment.
- Where this course is completed through a traineeship pathway, minimum working hours will support your skill development.
Assessment
Assessment for this course is completed by:
- The completion of written short answer questions and checklists
- Your workplace supervisor completing a supervisor report confirming you have practiced the skills in the workplace
- Completing a workplace observation via Zoom with your Trainer. During this session, your Trainer will ask you to complete a range of workplace tasks and they’ll be assessing your performance at work
Online Portal
All course resources are provided in our Axcelerate portal. Our course is 100% paperless providing you with 24/7 access to course content. Students undertaking this course will be able to use a computer and various internet programs without assistance.
Entry Requirements
Entry into this qualification is available for individuals:
- Who are an Australian Citizen, Permanent Resident, New Zealand citizen or eligible visa holder
- Able to read and write in English
- Able to use a computer and internet without assistance
- Who have regular access to a computer/tablet and strong internet connection
- Maintain work in a retail food workplace that has the required facilities and equipment
Modules
Modules are the subjects undertaken through the course. A module may contain one or multiple units of competency. The below table outlines the modules included in this course, the units they contain and a summary of the module.
Customer Service
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
Work Effectively
SIRXCOM002 Work effectively in a team
SIRXIND003 Organise personal work requirements
Organisational Requirements
SIRXIND001 Work effectively in a service environment
Safety & Security
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Sell Products & Services
SIRXSLS001 Sell to the retail customer
SIRXMKT001 Support marketing and promotional activities
Food Safety & Cleaning
SIRRFSA001 Handle food safely in a retail environment
SIRXIND002 Organise and maintain the store environment
Nationally Recognised
This course is Nationally Recognised under the Australian Qualifications Framework.
Key Details
12 months
Our standard timeframe for completing this course is 12 months.
Download the Course Information Pack
Find everything you need to know about our Certificate III in Retail (Food).
Frequently Asked Questions
STILL HAVE QUESTIONS?
Are these courses Nationally Recognised?
Yes, our courses are Nationally Recognised.
Do I need to be employed to undertake these courses with AVA?
Some of our courses have been developed to be undertaken while gaining practical work experience. View individual course information on each course page or connect with our team for more information?
Does the Government subsidise my training in these courses?
In some States and Territories, Governments subsidise training for individuals who meet eligibility criteria. Connect with our team to find out more.
Are there any entry requirements to study with AVA?
Course pages will provide you with detailed information on any entry requirements including any equipment you may need to undertake our programs.
Can these courses be undertaken online?
Our organisation is 100% paperless. Our Go Green initiative supports students to undertake their course from any location within Australia with 24/7 access to course resources.
I’m a Student Visa holder, can I undertake study with AVA?
Student Visa holders undertake training with CRICOS providers. Our team can review your specific visa to determine if you are eligible to undertake training with a domestic provider. Our College cannot accept enrolments from Student Visa holders
