Certificate IV in Retail Management

Overview
Ready to excel in the dynamic world of retail leadership? Our course is designed to equip you with the skills and knowledge top brands demand. Focused on creating exceptional customer experiences and achieving business goals, this program covers key subjects such as fostering a customer-centric culture, monitoring store financials, and achieving sales results. You’ll also learn to maintain workplace safety, uphold store security, and strengthen employee relations, all while leading a frontline team effectively.
Training Overview
Course Delivery
This course is delivered in a retail workplace. Our Trainers will support your development of skills and knowledge while you’re undertaking work in a retail workplace. Undertake monthly training workshops via Zoom, complete your 100% paperless course work and build your skills in this vibrant industry. This program is typically delivered through a traineeship pathway, combining paid work and structured training; supporting your success.
Training
Training for this course is completed by:
- Completing our monthly module training workshops via Zoom with your Trainer
- Reviewing and engaging in our Learner Guide that contains detailed readings and videos.
- Completing the practical learning log. This log supports you to practice the required skills in your workplace before undertaking assessment.
- Where this course is completed through a traineeship pathway, minimum working hours will support your skill development.
Assessment
Assessment for this course is completed by:
- The completion of written short answer questions, projects and checklists
- Your workplace supervisor completing a supervisor report confirming you have practiced the skills in the workplace
- Completing a workplace observation via Zoom with your Trainer. During this session, your Trainer will ask you to complete a range of workplace tasks and they’ll be assessing your performance at work.
Online Portal
All course resources are provided in our Axcelerate portal. Our course is 100% paperless providing you with 24/7 access to course content. Students undertaking this course will be able to use a computer and various internet programs without assistance.
Entry Requirements
Entry into this qualification is available for individuals:
- Who are an Australian Citizen, Permanent Resident, New Zealand citizen or eligible visa holder
- Able to read and write in English
- Able to use a computer and internet without assistance
- Who have regular access to a computer/tablet and strong internet connection
- Maintain work as a retail supervisor or manager in a workplace that has the required facilities and equipment
- have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Modules
Modules are the subjects undertaken through the course. A module may contain one or multiple units of competency. The below table outlines the modules included in this course, the units they contain and a summary of the module.
Maintain Store Safety
SIRXWHS002 Contribute to workplace health and safety
Leading Customer Service
SIRXCEG004 Create a customer-centric culture
BSBCUS401 Coordinate implementation of customer service strategies
Develop the team
SIRXTAD001 Train others in frontline tasks
SIRXTAD002 Develop the retail frontline
Lead the Team
SIRXMGT002 Lead a frontline team
Managing Safety & Security
SIRXRSK002 Maintain store security
SIRXWHS003 Maintain workplace safety
Achieve sales results
SIRXSLS003 Achieve sales results
Monitor financials
SIRRRTF002 Monitor retail store financials
Nationally Recognised
This course is Nationally Recognised under the Australian Qualifications Framework.
Key Details
12 months
Download the Course Information Pack
Find everything you need to know about our Certificate IV in Retail Management.
Frequently Asked Questions
STILL HAVE QUESTIONS?
Are these courses Nationally Recognised?
Yes, our courses are Nationally Recognised.
Do I need to be employed to undertake these courses with AVA?
Some of our courses have been developed to be undertaken while gaining practical work experience. View individual course information on each course page or connect with our team for more information?
Does the Government subsidise my training in these courses?
In some States and Territories, Governments subsidise training for individuals who meet eligibility criteria. Connect with our team to find out more.
Are there any entry requirements to study with AVA?
Course pages will provide you with detailed information on any entry requirements including any equipment you may need to undertake our programs.
Can these courses be undertaken online?
Our organisation is 100% paperless. Our Go Green initiative supports students to undertake their course from any location within Australia with 24/7 access to course resources.
I’m a Student Visa holder, can I undertake study with AVA?
Student Visa holders undertake training with CRICOS providers. Our team can review your specific visa to determine if you are eligible to undertake training with a domestic provider. Our College cannot accept enrolments from Student Visa holders