Certificate IV in Community Pharmacy Dispensary

Overview
Ready to thrive as a dispensary technician? Our course opens the door to exciting opportunities in the pharmacy sector. Develop key skills in pharmacy customer service, assisting with prescriptions, and dispensing medications. Learn to maintain dispensary stock, receive stock, and manage safety and security within the pharmacy. You’ll also gain expertise in pharmacy infection control, working safely, and applying critical thinking to improve service and efficiency. Whether you’re starting out or looking to advance, this course equips you with the practical skills needed to succeed in the dynamic pharmacy industry.
Training Overview
Course Delivery
This course is delivered in a retail workplace. Our Trainers will support your development of skills and knowledge while you’re undertaking work in a retail workplace. Undertake monthly training workshops via Zoom, complete your 100% paperless course work and build your skills in this vibrant industry. This program is typically delivered through a traineeship pathway, combining paid work and structured training; supporting your success.
Training
Training for this course is completed by:
- Completing our monthly module training workshops via Zoom with your Trainer
- Reviewing and engaging in our Learner Guide that contains detailed readings and videos.
- Completing the practical learning log. This log supports you to practice the required skills in your workplace before undertaking assessment.
- Where this course is completed through a traineeship pathway, minimum working hours will support your skill development.
Assessment
Assessment for this course is completed by:
- The completion of written short answer questions and checklists
- Your workplace supervisor completing a supervisor report confirming you have practiced the skills in the workplace
- Completing a workplace observation via Zoom with your Trainer. During this session, your Trainer will ask you to complete a range of workplace tasks and they’ll be assessing your performance at work.
Online Portal
All course resources are provided in our Axcelerate portal. Our course is 100% paperless providing you with 24/7 access to course content. Students undertaking this course will be able to use a computer and various internet programs without assistance.
Entry Requirements
Entry into this qualification is available for individuals:
- Who are an Australian Citizen, Permanent Resident, New Zealand citizen or eligible visa holder
- Able to read and write in English
- Able to use a computer and internet without assistance
- Who have regular access to a computer/tablet and strong internet connection
- Maintain work in a Pharmacy that has the required facilities and equipment with access to undertake work in the dispensary
Modules
Modules are the subjects undertaken through the course. A module may contain one or multiple units of competency. The below table outlines the modules included in this course, the units they contain and a summary of the module.
Receive stock
SIRRINV001 Receive and handle retail stock
Managing Safety & Security
SIRXRSK002 Maintain store security
SIRXWHS003 Maintain workplace safety
Critical Thinking
BSBCRT311 Apply critical thinking skills in a team environment
Pharmacy Customer Service
SIRCCCS002 Provide and promote services to pharmacy customers
Maintain Dispensary stock
SIRCDIS006 Assist customers with prescriptions
Dispense prescriptions
SIRCDIS003 Assist in dispensing prescriptions
SIRCDIS007 Administer dispensary computer system and claims
Work effectively in pharmacy
SIRCIND001 Work effectively in a community pharmacy
S2/S3
SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Use Pharmacy Infection Control
SIRCINF001 Use pharmacy practices for infection control
Work Safely in pharmacy
HLTWHS001 Participate in workplace health and safety
Assist customers with prescriptions
SIRCDIS001 Assist customers with prescriptions
Point of sale
SIRXSLS002 Follow point-of-sale procedures
Nationally Recognised
This course is nationally recognised under the Australian Qualifications Framework.
Key Details
12 months
Download the Course Information Pack
Find everything you need to know about our Certificate IV in Community Pharmacy Dispensary.
Frequently Asked Questions
STILL HAVE QUESTIONS?
Are these courses Nationally Recognised?
Yes, our courses are Nationally Recognised.
Do I need to be employed to undertake these courses with AVA?
Some of our courses have been developed to be undertaken while gaining practical work experience. View individual course information on each course page or connect with our team for more information?
Does the Government subsidise my training in these courses?
In some States and Territories, Governments subsidise training for individuals who meet eligibility criteria. Connect with our team to find out more.
Are there any entry requirements to study with AVA?
Course pages will provide you with detailed information on any entry requirements including any equipment you may need to undertake our programs.
Can these courses be undertaken online?
Our organisation is 100% paperless. Our Go Green initiative supports students to undertake their course from any location within Australia with 24/7 access to course resources.
I’m a Student Visa holder, can I undertake study with AVA?
Student Visa holders undertake training with CRICOS providers. Our team can review your specific visa to determine if you are eligible to undertake training with a domestic provider. Our College cannot accept enrolments from Student Visa holders